Privacy Policy

1. Information We Collect

1.1 Personal Information

• Contact details: Name, address, phone number, email address
• Property information: Property type, size, HVAC system details
• Service history: Previous maintenance records, equipment specifications
• Payment information: Billing details and transaction records
• Emergency contact information when required for service calls

1.2 Technical Data

• Website usage data: IP address, browser type, pages visited
• Device information: Operating system, screen resolution
• Cookies and tracking technologies (see our Cookie Policy)
• System diagnostic data from HVAC equipment when applicable

1.3 Service-Specific Data

• Property access codes and security information (stored securely)
• Equipment serial numbers and warranty information
• Energy efficiency data and performance metrics
• Maintenance schedules and service preferences

2. How We Use Your Information

2.1 Service Provision

• Scheduling and performing HVAC maintenance and installations
• Providing emergency repair services
• Maintaining equipment warranties and service records
• Processing payments and managing billing

2.2 Communication

• Appointment confirmations and service reminders
• Technical support and customer service
• Safety notifications and equipment recalls
• Marketing communications (with your consent)

2.3 Business Operations

• Quality assurance and service improvement
• Compliance with legal and regulatory requirements
• Insurance and liability purposes
• Training and certification of our engineers

3. Data Sharing and Third Parties

We may share your information with:

• Service Partners: Authorised equipment manufacturers for warranty claims
• Payment Processors: Secure payment handling (Stripe, PayPal)
• Insurance Providers: For liability and coverage purposes
• Regulatory Bodies: When required by law (Gas Safe Register, etc.)
• Emergency Services: In case of safety incidents

We never sell your personal data to third parties for marketing purposes.

4. Data Retention

• Service Records: 7 years (for warranty and legal compliance)
• Financial Records: 6 years (HMRC requirements)
• Safety Certificates: As required by law (typically 5–10 years)
• Marketing Data: Until you withdraw consent
• Website Analytics: 26 months (Google Analytics default)

5. Your Rights

Under UK GDPR, you have the right to:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal requirements)
• Restriction: Limit how we process your data
• Portability: Receive your data in a machine-readable format
• Object: Opt out of certain types of processing
• Automated Decision-Making: Request human review of automated decisions

6. Data Security

We implement appropriate security measures including:

• Encrypted data transmission (SSL/TLS)
• Secure data storage with access controls
• Regular security audits and updates
• Staff training on data protection
• Incident response procedures

7. International Transfers

Some of our service providers may be located outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses.

8. Contact Us

For any privacy-related questions or to exercise your rights:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been breached.