Maintenance Contractor for Managing Agents in London

Most managing agents we speak to have one firm for the boilers, another for the HIUs, a third for the air conditioning and someone else again for the certificates.

1. Each has its own booking process, its own invoice format and its own idea of what a report looks like.
2. When a fault crosses two systems, the firms point at each other while the resident waits.

A leaseholder asks what the service charge paid for, or a director wants proof before the AGM, and all you have is an invoice and a photo on someone's phone.

1. Every job we do is completed on site in Maintivo, our job management system.
2. That means a photographed PDF report for each flat, emailed the same day, with readings, work done and anything that needs quoting.

The first cold week of autumn is when lukewarm hot water and dead radiators turn into a full inbox.

1. In blocks on communal heating, most of those complaints trace back to heat interface units that have not been serviced, with blocked strainers and drifting valves.
2. Planned maintenance for managing agents moves that work to before the heating season, so the recurring faults are found and budgeted rather than reported by residents.

Getting an engineer through eighty front doors is the hardest part of any block programme.

1. We agree the access plan with you before the first visit. Some agents prefer their own team or the concierge to notify residents, while others ask us to send the notices and book the time slots.
2. Flats we cannot reach are logged with the date and the notice given, which is the record you need under the lease, and they are rebooked in a mop-up visit so the programme ends with every unit accounted for.

A qualifying long-term agreement (over 12 months) where any leaseholder would pay more than the statutory threshold in a year needs consultation under Section 20 of the Landlord and Tenant Act 1985.

1. Our standard term is 12 months, reviewed quarterly, so most blocks fall outside it.
2. We quote per unit, so you can check the per-leaseholder figure at once.

Compliance gaps usually appear between contractors, not within them.

1. We arrange the Gas Safety Certificate (CP12) through Gas Safe registered engineers, along with the EICR, PAT testing for communal appliances, TM44 air-conditioning inspections where cooling is over 12kW, and F-Gas leak checks under our REFCOM company certification.
2. Every certificate goes into one renewal tracker across your blocks. We do not carry out fire risk assessments, so those stay with your fire safety specialist. See our compliance certificates page for the full list.

From 27 January 2026, heat networks are regulated by Ofgem, and existing operators and suppliers must register by 26 January 2027.

1. For many managing agents that means the communal heating in their blocks now needs evidence behind it: a list of assets, their condition and a record of how they are maintained.
2. Our per-unit HIU reports and plant-room records give you that evidence, block by block.

New instructions rarely arrive at a convenient time.

1. We start with the survey, which also records what the previous contractor did and did not leave behind.
2. Units with no service history are treated as due now, and the first programme runs from the next sensible date, usually before the heating season.

No heating, no hot water or a leak from a unit above: these cannot wait for the next planned visit.

1. Blocks on a programme get priority on our emergency line, with a same-day emergency response target across London.
2. The engineer who attends already has the block history in Maintivo, so the fix is quicker and the report reaches you the same day. See emergency HVAC repair in London.